TopSpin Putter
As Seen On The Golf Channel
Customer Support

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1. ORDER
1) HOW TO ORDER
  • If you are a first time customer, you must first register in order to place an order. If you have already placed an order before, just sign in with your e-mail address and password.
  • Review the items and quantities in your shopping cart. You can make changes to quantities and selections in this page at any time.
  • To browse for more items before checking out, click on the "Continue Shopping" button at the bottom of the page and you will be re-directed to the item's detail page.
  • Once you are done shopping and have reviewed your "shopping cart", click on the "check-out" button to proceed to the next step.
  • Add, enter or edit billing and shipping information on this page. It is possible to have multiple addresses saved. Simply select the desired address to continue to the next step.
  • At the Order Review and Shipping Method page, review your order information and choose the desired shipping method from the pull-down menu.
  • Click on the "Place Order" button then credit card authorization will be performed.
    Note: "DO NOT" refresh/reload this page during the authorization process. This could produce undesired results such as double charges.
  • Your order is now completed. You will see the final page that summarizes your order information. You may want to print it for your records. The order confirmation will also be sent to you via e-mail.

2) ORDER STATUS
Once you have placed an order, you can check your order status online at any time. To view your order status online, select "Sign In". You will be prompted to sign-in to access your account. If you are unable to find your order status or have any other questions, please send us an e-mail at support@GolfTopSpin.com(Monday thru Friday 9 a.m. to 6 p.m. ET).

2. MY ACCOUNT
1) NEW ACCOUNT REGISTRATION
Registering on the site not only allows you to shop on the GolfTopSpin.com web site, but also enables you to enter personal information and to check your order status. You may access the registration page by clicking on Registration at the top of the GolfTopSpin.com home page.

2) MODIFY & UPDATE YOUR ACCOUNT INFORMATION
At My Account you can always update or modify your e-mail address and/or password, your profile, billing and shipping information. Please make sure you input the correct information. You can pick and choose your default shipping and billing information which will be used at the check out.

3) E-MAIL SUBSCRIPTIONS
Feel free to subscribe GolfTopSpin.com news and promotion information via your e-mail! You can indicate where or not you want to subscribe it

4) FORGOT PASSWORD
If you forget your password, click on the forgot your password link on the sign in page. We will send you your password to your e-mail account indicated in your personal account information. You may change the password to your preference whenever you like to.

3. BILLING
Your account with GolfTopSpin.com securely saves all of the information that was submitted during registration process. After registration is completed you should have your profile and default shipping information. However, you must enter billing information in order to check out. Billing information is basically your "Credit Card Information". Each billing information represents one credit card information.You can enter more than one billing information with multiple payment methods:

VISA, MasterCard, AmericanExpress, Discover.

4. SHIPPING
1) We ship all packages via UPS (United Parcel Service). To find shipping time and cost click here.

2) Please make sure to enter the correct shipping address in order to receive items on time. Customers will be responsible for any other charges and fees if an address is entered incorrectly.
PO Boxes are NOT allowed for the shipping address.

3) ORDER PROCESSING & TRACKING
We offer a UPS tracking number for each shipment. You may find the tracking number at "My Account > Order Status". Once you find this number, you can track your shipment by clicking on the tracking number. Please allow 24 hours from your order date to view the shipping status for your package.

4) SHIPPING PROCEDURE WITH UPS
With the exception of holidays, orders placed before 3 p.m. ET during Tuesdays to Fridays will be shipped out with all available items. Any orders placed after 3 p.m. will be processed the following business day. Orders placed on Monday must be placed before 12 noon ET in order to be shipped out, excluding holidays. No orders will be shipped out on the weekends.

5) UPS SHIPPING METHOD INFORMATION
The following is the transit times for the various UPS shipping methods.
Next Day Air- 1 business day in transit
2nd Day Air - 2 business days in transit
3-day Select 3 business days in transit

As seen above, the Next Day Air, 2nd Day Air, and 3-day select options does not mean that the package will always be received the next day, two days, or three days as it only refers to the business days the package will be in transit. UPS does not normally deliver on weekends and there is a separate option specifically for Next Day Air Saturday delivery. If there are any doubts or questions in regard to the different shipping methods, please feel free to contact us at customer support.

UPS U.S. Ground Map
Business days in transit from: EAST RUTHERFORD, NJ 07073 as of July 23, 2010

US Time in Transit Map

5. RETURN & EXCHANGE POLICY
1) RETURN & EXCHANGE POLICY
  • Any items returned without a Return Authorization (RMA) Number, a completed RMA Form, and a copy of the sales invoice will be discarded. No credits will be applied.
  • Returns on sales invoices older than 30 days will not be accepted. Items returned from sales invoice older than 30 days will be discarded and NO credits will be applied.
  • In order to receive a monetary refund to your credit card, you must report your return within 10 days from the day you receive the item. A restocking fee (10% of the item price) applies to all non-damaged returns.
  • Customers are responsible for the applicable shipping charges for non-damaged items returned. For damaged returns, please only ship via the United States Postal Service (USPS) regular mail if you wish to be given credit for shipping costs. Any other shipping method will NOT be reimbursed.
  • The RMA number is only valid for 2 weeks. If the return is not shipped within this 2 week period, you will NOT be credited.
  • For speedier processing of your return, please provide the items with their original packaging and correct item number.

2) HOW TO REPORT A RETURN

  • If you would like to report returns, please send us an e-mail to support@GolfTopSpin.com with your Order number in the subject field.
    One of our customer service representatives will contact you via phone or e-mail.
  • A return authorization number will be given. You will NOT be able to return your items without an authorization number.

3) WHERE TO SEND A RETURN

    The return address:
    163 E. Union Ave.
    E. Rutherford, NJ 07073